Returns and Refunds

Returns & Refunds

If you are dissatisfied with your product, you may return items to us within 30 days of your purchase date. Items that will be accepted for refund or replacement are any un-opened packages or unused items that are currently offered on our website. Unfortunately discontinued items may not be returned or refunded. 

Refunds will be at the original purchase price minus shipping costs.

Prior to returning any items, please e-mail us at: clientcare@totalspasupply.com or call us at 1-888-484-SPAS to advise us of your return and to obtain instructions for return of your product. 

Please provide us with the following information when you call or email:

Order Number
Name
Phone Number
Email Address Used to Place Your Order
Description of the item or items you would like to return

It is important that you review your order immediately upon receipt. If you have not received your order within 7 business days of your purchase or should you have any difficulties please contact us as soon as possible.